Silver Ivy Media (Pty) Ltd
Last updated: 15 May 2026
Silver Ivy Media (Pty) Ltd respects your privacy and takes the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, contact us, request a quote, use our services, communicate with us on social media, WhatsApp, email, or any other channel.
By using our website or contacting Silver Ivy Media, you agree to the terms of this Privacy Policy.
1. Who we are
Silver Ivy Media is a South African website design, website management, hosting, updates, SEO, and digital support business.
Our contact details are:
Business name: Silver Ivy Media (Pty) Ltd
Website: silverivymedia.co.za
Email: [email protected]
Phone / WhatsApp: +27 83 411 0246
Location: Roodepoort, Gauteng, South Africa
Service area: South Africa
2. Our commitment to privacy
We understand that when you share your information with us, you are trusting us with it.
We are committed to:
Keeping your personal information safe
Using your information only for legitimate business purposes
Not selling your personal information
Only collecting information that is needed
Being transparent about how your information is used
Taking reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure
Respecting your rights under applicable privacy laws, including South Africa’s Protection of Personal Information Act, also known as POPIA
3. Information we may collect
We may collect personal information that you voluntarily provide to us, including:
Your name
Business name
Email address
Phone number
WhatsApp number
Website address
Business location
Information about your website, project, or support request
Messages you send to us through our website, email, WhatsApp, Facebook, Instagram, or other platforms
Billing or payment-related information where required
Information needed to provide hosting, website management, updates, backups, security, SEO, or support services
We may also collect limited technical information when you visit our website, such as:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Referral source
Basic website analytics data
Cookies or similar tracking information
4. How we collect information
We may collect information when you:
Visit our website
Complete a contact form
Request a quote
Book a consultation
Send us a WhatsApp message
Email us
Message us through Facebook, Instagram, or another platform
Sign up for services
Become a client
Use our website hosting, management, or support services
Interact with our online adverts or social media pages
5. Why we use your information
We use your personal information to:
Respond to your enquiries
Provide quotes and proposals
Recommend suitable website or service options
Create, host, update, manage, and support websites
Provide customer support
Process payments and invoices
Communicate important service updates
Maintain website security and backups
Improve our website, services, and customer experience
Send relevant business updates or marketing communication where permitted
Comply with legal, tax, accounting, and regulatory obligations
Protect our business, clients, systems, and website from misuse, fraud, or unauthorised access
6. Marketing communication
We may contact you about Silver Ivy Media services if you have contacted us, requested information, become a client, or given permission for us to do so.
You may opt out of marketing communication at any time by replying to the message, contacting us directly, or using any unsubscribe option provided.
We do not send spam, and we do not sell your details to third parties.
7. Sharing of personal information
We do not sell your personal information.
We may only share your information where necessary with trusted service providers who help us operate our business and deliver our services, such as:
Website hosting providers
Domain registrars
Email service providers
Payment processors
Accounting or invoicing systems
Security, backup, and website maintenance tools
Analytics or advertising platforms
Professional advisers where required
Legal or regulatory authorities where required by law
Where possible, we only share the information necessary for the specific purpose.
8. Client website and hosting information
If you are a Silver Ivy Media client, we may need access to certain website-related information to provide our services. This may include:
Website login details
Hosting details
Domain information
Business content
Images, branding, and media files
Website backups
Plugin, theme, or software information
Analytics or performance data
Email or DNS settings where needed
We treat this information as confidential and use it only to provide website design, hosting, updates, support, security, backups, SEO, or related services.
9. Security of your information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include:
Secure systems and passwords
Limited access to client information
Website security tools
Backups where applicable
SSL certificates where applicable
Secure hosting environments
Monitoring and maintenance
Responsible handling of login details and client data
No online system is completely risk-free, but we take privacy and security seriously and work to protect the information entrusted to us.
10. How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, unless a longer retention period is required or allowed by law.
We may keep certain information for:
Active client service delivery
Support history
Legal, tax, and accounting records
Business administration
Security, backup, and dispute purposes
Compliance with applicable laws
When information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.
11. Cookies and website analytics
Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, measure performance, and support marketing or advertising.
Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve the website experience.
You can choose to disable cookies in your browser settings, but some parts of the website may not work properly if cookies are disabled.
12. Third-party websites and platforms
Our website or social media pages may contain links to third-party websites or platforms, such as Facebook, Instagram, WhatsApp, Google, payment providers, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage you to read their privacy policies before sharing personal information with them.
13. Cross-border processing
Some of the tools, hosting providers, software platforms, or service providers we use may store or process information outside South Africa.
Where this happens, we take reasonable steps to ensure that your personal information is handled securely and in line with applicable privacy requirements.
14. Your rights
You have the right to:
Ask what personal information we hold about you
Request correction of inaccurate or outdated information
Ask us to delete information where legally possible
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communication
Ask questions about how your information is used
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been misused
To make a privacy-related request, please contact us using the details below.
15. Children’s privacy
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
16. Data breaches
If we become aware of a personal information security breach that may affect you, we will take reasonable steps to investigate, contain the issue, and notify affected parties and/or the relevant authority where required by law.
17. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.
The latest version will be published on our website or made available on request.
18. Contact us
For privacy questions, access requests, correction requests, or complaints, please contact:
Silver Ivy Media (Pty) Ltd
Email: [email protected]
Phone / WhatsApp: +27 83 411 0246
Website: silverivymedia.co.za
Location: Roodepoort, Gauteng, South Africa
We take privacy seriously and will respond to privacy-related requests as soon as reasonably possible.