Customer Feedback & Survey Studio
Create practical questionnaires with genuine endpoint setup. Build portable customer surveys and summarise response CSVs.
Make something useful.
Enter the details, review your result, then copy or export. No account and no AI required.
See a real task before you start
Build a three-question feedback form and configure your authorised submission endpoint.
Build a feedback form
Use your own secure endpoint to collect responses.
Keep this work for next time
Guests can keep using this tool. Members can save and resume drafts across devices, with no AI required.
Save or export a complete editable draft, including repeated line items. Files and passwords are never included. JSON backups stay on your device unless you choose to share them.
Your result
See the output and use its export controls when ready.
Complete the form to get started.
Quality checkpoint
- Do not publish without a working handler
- Give respondents a privacy notice and retention policy
The calculator, builder or download above works independently. AI Assist is an optional explanation and writing helper, never required to complete the core task.
Make clear customer feedback forms and turn responses into action
Good feedback surveys ask a small number of relevant questions, explain how responses will be used and make it easy for customers to reply. This studio creates an embeddable HTML survey with a star rating, recommendation score and optional comments, and lets you analyse responses imported from a CSV file. Actual online response collection requires a form processor you configure. The free tool neither hosts survey submissions nor secretly stores customers’ comments on Silver Ivy servers.
Before you start
Useful surveys ask one clear question at a time and tell people how their responses will be used. A short form generally gets better completion than a long, intrusive questionnaire. Decide what action each question will help you take.
How to use this tool
- Set a short survey title, brand details, privacy notice and the questions to ask.
- Choose an HTTPS form submission endpoint, export the HTML and test the real handler before sharing it with customers.
- Import an exported CSV of actual survey responses to calculate average star rating and recommendation score breakdown without uploading data.
A real-world example
A home services company asks customers to rate the completed job out of five, give a recommendation score from zero to ten, and optionally describe what could be better. The owner imports real responses to spot recurring complaints.
Treat survey comments and contact details as personal information when they identify a person. Minimise collection, communicate your purpose and store responses securely.
Check this before you finish
- Limit required fields and use unbiased question wording.
- Set up a secure response endpoint and confirm consent language.
- Test the form confirmation and data handling before promotion.
What to avoid
A downloaded survey design does not receive answers until connected to a real system.
WHAT THIS TOOL ACTUALLY DOESCreate a questionnaire and export a form for integration with your chosen response service.
Frequently asked questions
Can I collect responses directly in Silver Ivy?
Not in this free standalone edition. Export the form and configure your own secure submission handler.
What does the recommendation score mean?
A score of 9–10 is typically a promoter, 7–8 passive and 0–6 detractor. A sample percentage is descriptive, not a guarantee of customer loyalty.
Continue with a related tool
Use the next tool when you're ready, without rethinking the whole workflow.
